Privacy Policy for
ctickex

Information We Collect

ctickex collects personal data through several channels in the ordinary course of operating our online gaming platform. The categories of data we collect, and the context in which each category is collected, are set out below in full.

1.1 Registration Data
When you create an account on ctickex, you are required to provide: your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), a valid email address, and a mobile number registered in Bangladesh. This information forms the foundation of your player profile and is used for account management, identity verification, and communication.

1.2 Identity Verification Documents
To comply with age verification and anti-money laundering (AML) obligations, ctickex may request that you upload a copy of a government-issued photo identification document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — together with a proof of residential address. These documents are processed securely and used solely for verification purposes.

1.3 Financial Data
When you make a deposit or request a withdrawal, we collect transaction-related data including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, deposit and withdrawal amounts in BDT (৳), and timestamps. ctickex does not store your full card number or mobile banking PIN — payment transactions are handled by PCI-DSS-compliant payment processors.

1.4 Gameplay and Betting Data
We record data relating to your activity on the platform, including games played, bets placed, wager amounts, outcomes, bonus usage, and session durations. This data is used to calculate winnings, detect unusual activity, resolve disputes, and improve the quality of the gaming experience we offer.

1.5 Device and Technical Data
When you access ctickex, our servers automatically record certain technical information about your device and connection, including your IP address, browser type and version, operating system, screen resolution, device identifiers, referring URL, and the pages you visit within our platform. This data is collected via server logs and cookies.

1.6 Communications Data
If you contact ctickex via our live chat support, email, or any other channel, we retain a record of those communications, including the content of messages and any attachments you provide. This allows us to track issue resolution, maintain quality standards, and refer back to prior context where relevant.

How We Use Your Data

ctickex uses the personal data we collect for the following specific purposes. We do not use your data for any purpose beyond those listed here without first obtaining your explicit consent, unless we are required to do so by applicable law.

1. Account Creation and Management: Your registration data is used to create, maintain, and administer your ctickex player account. This includes processing logins, managing your balance, applying bonuses, and delivering the gaming services you have signed up for.
2. Identity and Age Verification: We use the verification documents you provide to confirm that you meet the 18+ age requirement and that your identity matches the payment methods registered to your account. This is a legal obligation and a fundamental player safety measure.
3. Payment Processing: Financial data is used to execute your deposit and withdrawal requests accurately and promptly, to reconcile account balances, and to prevent payment fraud.
4. Fraud Prevention and Security: Technical data and gameplay patterns are analysed continuously to detect fraudulent account activity, bonus abuse, money laundering, multiple account usage, and other forms of platform misuse. Suspicious activity may be escalated for manual review.
5. Customer Support: Communications data enables our support agents to assist you effectively, trace the history of any reported issue, and maintain service quality across all support channels.
6. Platform Improvement: Aggregated and anonymised gameplay and technical data is used to understand how players use ctickex, identify areas for improvement, test new features, and optimise the overall user experience.
7. Responsible Gaming Compliance: We monitor betting patterns and session data to identify signs of problem gambling behaviour. Where such patterns are detected, our responsible gaming team may reach out to offer support tools such as deposit limits, cooling-off periods, or self-exclusion.
8. Marketing Communications: With your consent, we may use your email address and mobile number to send you information about promotions, bonuses, and new features on ctickex. You may withdraw this consent at any time by contacting support or using the unsubscribe option in any marketing email.

Data Sharing & Third Parties

ctickex does not sell, lease, or trade your personal data to third parties for their own commercial purposes under any circumstances. However, to deliver the services you use on our platform, we do share limited data with a carefully selected group of trusted service providers and partners, all of whom are bound by strict data processing agreements.

Payment Service Providers: To process deposits and withdrawals, ctickex shares relevant transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These partners receive only the data required to complete your transaction — they do not have access to your gameplay history or full account profile.

Identity Verification Partners: Where automated KYC (Know Your Customer) verification is used, your identity documents may be processed by a third-party verification service operating under a data processing agreement with ctickex. All such partners operate to equivalent data security standards and are prohibited from using your data for any purpose other than verification.

Game Content Providers: ctickex partners with third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe to deliver our game library. These providers may receive anonymised session data (such as a random session token) to manage the game state but do not receive your personally identifiable registration data.

Analytics and Platform Tools: We use server-side analytics tools to monitor platform performance, detect downtime, and analyse aggregated usage trends. These tools process data on our behalf and are configured to minimise the transmission of personally identifiable information.

Legal and Regulatory Disclosure: ctickex may be required to disclose personal data in response to a valid legal request, court order, or lawful demand from a competent authority. We will notify affected players of such disclosures where permitted by law. We will not disclose data beyond the minimum necessary to comply with any such obligation.

Cookies & Tracking Technologies

ctickex uses cookies and similar technologies (such as local storage and session tokens) to ensure the platform functions correctly, to maintain your session while you play, and to gather aggregated data about how the platform is used. This section explains what cookies we use and why.

ctickex does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies that would allow external advertisers to build a profile of your browsing behaviour outside of our platform. The cookies we use are either strictly necessary for the platform to operate or serve legitimate internal analytics and security purposes.

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies will impair your ability to log in and use ctickex. If you have specific questions about the cookies we use, please contact our support team at support@ctickex.

Data Retention & Storage

ctickex retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, to provide our services, and to meet our legal obligations. The following retention schedule applies to the main categories of data we hold:

• Account and Registration Data: Retained for the duration of your active account and for a minimum of five years following permanent account closure. This retention period reflects anti-money laundering (AML) and record-keeping requirements.
• Identity Verification Documents: Retained for a minimum of five years following account closure. Verification documents are stored in encrypted form and access is restricted to authorised personnel only.
• Transaction and Financial Records: Retained for a minimum of seven years from the date of each transaction in accordance with financial record-keeping best practice. These records may be required in the event of a dispute or regulatory inquiry.
• Gameplay and Betting History: Retained for a minimum of three years. Archived gameplay records can be accessed by the player concerned upon a formal data access request.
• Support Communications: Retained for two years from the date of last interaction. Records older than two years are permanently deleted from active systems.
• Technical and Device Data (Log Data): Retained for up to 90 days, after which server logs are anonymised or deleted.
• Marketing Preferences: If you have consented to marketing communications, your preference data is retained until you withdraw consent. Upon withdrawal, your contact details are moved to a suppression list to ensure we do not contact you again.

All data is stored on secure servers. ctickex does not transfer personal data of Bangladesh-registered players outside of trusted infrastructure partners who operate to equivalent data security standards. At the end of each applicable retention period, data is securely and permanently deleted or anonymised.

Data Security Measures

ctickex implements a comprehensive set of technical and organisational security measures to protect the personal data we hold against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme includes the following controls:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and ctickex is encrypted using TLS 1.2 or higher. This applies to every page of the platform without exception.
• Password Hashing: Account passwords are never stored in plain text. They are hashed using a strong, salted cryptographic algorithm so that even internal staff cannot view your password.
• Two-Factor Authentication (2FA): ctickex uses SMS OTP-based two-factor authentication for account login and all sensitive account actions, including password resets and withdrawal requests.
• Access Controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff who handle player data undergo background checks and are subject to confidentiality obligations.
• Real-Time Fraud Monitoring: Our security systems continuously analyse login patterns, session behaviours, and transaction flows to detect anomalies that may indicate account compromise or fraudulent activity.
• Penetration Testing: ctickex conducts regular security assessments and penetration tests of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident affecting personal data, ctickex has a documented incident response procedure. Affected players will be notified promptly with information about what happened, what data was involved, and what steps have been taken to address the issue.

Your Privacy Rights

As a player on ctickex, you hold a set of rights in relation to the personal data we process about you. We are committed to honouring these rights promptly and without undue complexity. To exercise any of the rights listed below, please contact our support team via live chat or email at support@ctickex. We will respond to all valid requests within 30 calendar days.

1. Right of Access: You have the right to request a copy of the personal data ctickex holds about you, together with information about how that data is used and with whom it is shared. This is commonly known as a Subject Access Request (SAR).
2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For straightforward corrections (such as a misspelled name or an outdated address), you may also update certain information directly through your account settings.
3. Right to Erasure: You may request that ctickex delete the personal data we hold about you. This right is not absolute — we may be required to retain certain data to fulfil legal obligations (such as AML record-keeping) or to resolve an outstanding dispute. Where erasure is not possible in full, we will explain the specific reason.
4. Right to Restriction: You may request that we restrict the processing of your data in certain circumstances — for example, if you contest the accuracy of the data we hold and we are in the process of verifying it.
5. Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to ctickex, in a structured, commonly used format. This allows you to transfer your data to another service if you choose to do so.
6. Right to Object: You have the right to object to our processing of your personal data where that processing is based on our legitimate interests. You also have the absolute right to opt out of marketing communications at any time, without needing to provide a reason.
7. Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.

ctickex does not charge a fee for processing data rights requests in ordinary circumstances. If a request is manifestly unfounded or excessive (for example, repetitive requests for the same data), we reserve the right to charge a reasonable administrative fee or decline the request, with written explanation provided.

Updates to This Policy

ctickex may revise this Privacy Policy from time to time to reflect changes in our data practices, updates to the services we offer, changes in applicable law, or improvements in our security infrastructure. We will always publish the most current version of this Privacy Policy on this page, with the effective date clearly shown at the top.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide additional notice. This may include an in-platform notification upon your next login, or a message sent to your registered email address. We recommend that you review this page periodically so that you are always aware of our current data practices.

Your continued use of ctickex following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you may request account closure by contacting our support team at support@ctickex. We will process your closure request promptly and in accordance with Section 8 of our Terms & Conditions.