Responsible Gaming at
ctickex

Our Commitment to Responsible Gaming

ctickex was built on a simple principle: gaming must be fun, fair, and safe for every player. We serve over 1.2 million registered players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — and we take our duty of care to every one of them seriously.

Responsible gaming is not a legal box to tick at ctickex. It is a core part of how we design our platform, train our support staff, and evaluate our own performance. We have invested significantly in building a suite of player protection tools that are genuinely effective, easy to access, and — critically — impossible to bypass once activated.

We recognise that for a small proportion of players, gambling can shift from an enjoyable pastime into a compulsive behaviour that causes real harm. Our responsible gaming programme is designed to identify those players early, offer them practical tools to regain control, and connect them with professional support where needed.

ctickex also acknowledges the cultural and economic context of our Bangladesh market. We are mindful that household incomes vary greatly across the country, and that losses which may seem modest in absolute terms can represent significant hardship for some players and their families. This is why our deposit and loss limit tools are set at conservative defaults for new accounts and why we proactively monitor for patterns of distress — even when a player has not raised a concern themselves.

Age Restriction & Verification

ctickex strictly enforces an 18+ age requirement for all registered players. We do not knowingly allow any person under the age of 18 to open an account, make a deposit, or participate in any game or betting market on our platform. This is a firm policy with no exceptions.

Every new player is required to complete identity verification (KYC — Know Your Customer) before their first withdrawal is processed. Verification requires submission of a valid government-issued photo identification document such as a Bangladesh National Identity Card (NID), passport, or driving licence, together with a document confirming your date of birth. Accounts where verification cannot be completed to our satisfaction will have withdrawals suspended and may be closed.

In some cases, ctickex may request verification documents at the point of registration or during routine account reviews, even before a withdrawal is requested. This is a standard risk-based procedure and is not a reflection on the individual player's conduct.

Parent and Guardian Notice: If you share a device with younger household members, please ensure that your ctickex account is protected by a strong, unique password that is not accessible to those under 18. Consider using your device's parental control features to restrict access to gambling websites. If you believe a minor has accessed a gambling platform, please contact our support team immediately.

Deposit & Wagering Limits

One of the most effective ways to manage your gaming spend is to set a deposit limit before you start playing. ctickex allows you to cap the total amount you can deposit into your account over a defined period, giving you the confidence that your play remains within a budget you are genuinely comfortable with.

Deposit limits at ctickex can be configured in BDT (৳) across three timeframes. You may set one limit, two limits, or all three simultaneously — the most restrictive limit that applies to any given moment will always take precedence:

Important rule: When you request a decrease in your deposit limit, the lower limit takes effect immediately so that it protects you right away. When you request an increase, there is a mandatory 24-hour reflection period before the higher limit becomes active. This asymmetry is deliberate — it ensures that a moment of impulsive thinking cannot instantly override a carefully considered protection you set for yourself.

In addition to deposit limits, ctickex also offers single-wager limits and loss limits. A loss limit caps the amount you can lose in a given period regardless of how many individual bets or spins contribute to that loss. These tools are especially useful for players who prefer to manage exposure at the loss level rather than the deposit level.

Time-Out & Session Controls

Sometimes the most responsible thing a player can do is step away for a while. ctickex makes it straightforward to pause your account for a defined period without the permanence of full self-exclusion. Time-out periods are designed for players who recognise they need a short break but intend to return to gaming in a healthy, controlled way.

Available time-out durations on ctickex are 24 hours, 48 hours, 7 days, and 30 days. During any time-out period:

• Your account is fully suspended — no deposits, bets, or gameplay are possible.
• You will not receive any promotional emails, SMS messages, or bonus offers from ctickex.
• Your account balance and game history are preserved exactly as they were when the time-out was activated.
• You may still access the responsible gaming section of our website to read resources or contact support.
• The time-out cannot be cancelled or shortened once activated — it runs its full duration.

Session Time Controls operate differently — they do not suspend your account but instead enforce a maximum play duration for each individual login session. You can set a session limit of 30 minutes, 1 hour, 2 hours, or 4 hours. When the limit expires, ctickex displays a reality check notification and logs you out automatically if you do not respond within 5 minutes.

Reality Check Pop-Ups can be enabled independently of session limits. At your chosen interval (every 30, 60, or 90 minutes), a notification will appear showing your session duration, total amount wagered, and net win or loss for the session. This gives you an honest, data-driven picture of your play before you decide to continue.

Self-Exclusion Programme

Self-exclusion is the strongest account restriction tool available on ctickex. It is designed for players who recognise that gambling is causing them significant harm and who need a firm, long-term barrier between themselves and the platform. Unlike a time-out, self-exclusion cannot be reversed during its active period — this is intentional, to ensure that the protection holds even when the desire to gamble returns.

ctickex offers the following self-exclusion periods: 6 months, 1 year, 3 years, and permanent (indefinite). You may choose the duration that best reflects the severity of the issue you are facing. In all cases, the following conditions apply immediately upon activation:

• Your account is closed and inaccessible for the full duration of the exclusion period.
• Your remaining account balance will be refunded to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
• ctickex will immediately suppress your contact details from all marketing and promotional communication systems.
• Any pending bonuses or free-play rewards will be cancelled without compensation.
• You will not be able to create a new ctickex account using the same identity documents, mobile number, or email address during the exclusion period.
• At the end of a fixed-term self-exclusion, your account will not be automatically reactivated — you must contact support and complete a reinstatement process that includes a minimum 24-hour reflection period.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, select your desired period, and confirm. You can also request self-exclusion by contacting our support team directly via live chat or email at support@ctickex — in which case the exclusion will be applied to your account within 2 hours of your request being received.

Signs of Problem Gambling

Problem gambling affects people from all walks of life and all income levels. It does not develop overnight — it typically progresses gradually, and many players do not recognise the warning signs until the issue has become serious. Awareness is the first step toward regaining control.

The following behaviours may indicate that gambling has moved beyond healthy entertainment and become a problem. These signs apply whether the gambling happens on ctickex, on other platforms, or through offline channels:

• Chasing losses: Continuing to bet in order to recover money lost in previous sessions, often with increasingly large wagers.
• Gambling with money you cannot afford to lose: Using funds set aside for rent, groceries, utility bills, school fees, or other essential expenses.
• Preoccupation with gambling: Spending a disproportionate amount of time thinking about gambling, planning next sessions, or reliving past wins and losses.
• Hiding gambling activity: Being secretive about how much time or money you spend gambling, or lying to family members and friends about your activities.
• Neglecting responsibilities: Missing work, neglecting family duties, or withdrawing from social relationships because of gambling.
• Emotional volatility around gambling: Feeling anxious, irritable, or depressed when unable to gamble, or using gambling as a way to escape stress, loneliness, or negative emotions.
• Borrowing or selling assets to gamble: Taking loans, selling personal belongings, or borrowing from family and friends specifically to fund gambling activity.
• Failed attempts to stop: Trying to cut back or stop gambling on multiple occasions without success.

If you recognise two or more of these signs in your own behaviour, we encourage you to take the self-assessment checklist below and consider contacting our support team or one of the professional organisations listed in the Getting Help section of this page.